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✦ Water storage, solar power & solutions for South Africa
Delivery options across South Africa +27 68 710 3009info@aquavoltafrica.co.za
ANSWERS & SUPPORT

FAQ

WATER · ENERGY · STORAGE SOUTH AFRICA
FAQ CATEGORY

GENERAL QUESTIONS

Can Aquavolt modify tanks to suit my needs?

We can suggest a tank that fits your requirements, fittings can be modified in different places on the tanks.

Does Aquavolt repair damaged tanks?

We do not offer tank repairs, but we’re happy to advise if a tank can be safely reused or needs replacing.

Can I paint my tank?

Yes, but use UV-stable, water-safe paint. Note that painting the tank may void warranty in some cases.

Do Aquavolt tanks come in different colours?

Yes, selected tanks are available in a range of colours.

Can Aquavolt products be customised for animal use (e.g. chicken cribs, indoor pets)?

Yes, we offer a range of troughs and feeders for different animal types. Speak to us about specific needs.

FAQ CATEGORY

WATER TANKS & CLEAN WATER SOLUTIONS

How do I keep water fresh in my tank?

The use of Nanopure tablets is the safest and most efficient way to keep your tank water clean.

How do I clean my water tank?

Aquavolt Supplies a tank vac system that can be installed in water tanks, in comes in two different sizes, and can be opened externally to clean out silt from the base of the tank, once the valve is closed the tank operates as normal.

How long can I store water in my tank?

Clean, properly stored water can last several months. We recommend rotating stored water regularly.

Can I use filters with borehole water before filling my tank?

Yes, filters such as Big Blue or sediment filters are highly recommended to improve water quality.

I have limescale in my borehole water — will it damage my tank or pump?

Over time, yes. Use pre-filtration or water softening systems to reduce mineral buildup.

Which Aquavolt water tanks are best for rainwater harvesting?

All our water storage tanks are suitable for rainwater harvesting. We also offer combo deals with pumps and filters.

What do I need for a complete rainwater harvesting system?

You’ll need a collection surface (roof), guttering, a tank, Gutter Buddy & First Flush System, a filter can be added before water goes to the house with a big blue system, and optionally a UV light can be added to the tank, a pump.

Do you sell pool accessories?

Yes, We sell pool pumps Weir and baskets, and a Pool Pump Combo Box, With your sand filter and pump included, it’s a plug and play system.

What is the best tank for a family of four for a water back up system?

We would advise a 5000l Tank, If space is limited you can install a 2500l tank, with the option to add further tanks if required.

How do I know how much water I need for a back up system?

One of the best ways to check your water consumption is to check your municipal invoice the volume of water you use in a month will be marked, if you can get a tank to cover that volume you will then have enough to supply your home for a month if the water is turned off. Each household uses different amounts of water each month, depending on the number of occupants, Toilets flushed, Showers taken, washing machines in action, You also need to take into account the space you have available to place a tank.

What size pump do I need ?

This varies on a number of factor, the size of the home the elevation, any added buildings, Also if you have solar power etc. We have a pump table to assist you to choose the right pump. One rule to follow Single storey 0,75 and below, Double storey 1,1kw and above. For the Head height of the pump. Our Branches or customer service can guide you with a few questions to get the correct size pump for your needs.

Do you fill the water tanks?

Unfortunately we do not fill the tanks with water.

Do your tanks have a black liner?

Yes Aquavolt has black liners in all water tanks to assist in the prevention of algea growth.

Does it matter what colour I choose?

No, all water tanks are UV stable and have black liners to prevent algea growth.

Do you hire water tanks?

Unfortunately, we do not hire out tanks, sales and delivery only.

What makes your tanks better than jojo or eco?

In the water tank manufacturing business it all comes down to weight , the heavier the tank the more plastic used and the stronger your tank will be. Aquavolts are the heavy weights in the industry using the maximum weight possible for long lasting durable tanks, built to last! Aquavolt also delivers direct to your door, no middle man, direct sales to the public, so your warranty holds more weight as you are dealing with us directly. 

FAQ CATEGORY

SEPTIC TANKS & WASTE

What is the right size for 4 people?

Generally our 1750l septic tank is the most popular for domestic uses, coupled with a 1000l Soak away system.

How do I install a septic Tank?

To assist with installation we have an installation guide and a Video on You Tube. If you require more technical advice please contact your local branch.

Do you offer larger septic tanks for schools and clinics?

Yes, at Aquavolt we supply 12500l tanks and our 9000l tank.  The 9000l is suitable for 55 people, by linking tanks inline to each other your can increase for more people.

Do you empty septic tanks?

Unfortunately no, we do not dispose of waste sewage, you can contact your local waste management company or municipality.

What is a septic tank?

A septic tank is a buried in the ground, it is a watertight container that receives wastewater from a building.

The tank separates solids and liquids, allowing solids to settle and decompose, and then sends the remaining liquid (effluent) to a soakaway/frenchdrain sysyem.

What is the difference between a septic tank and a sewer system?

In a sewer system, wastewater is transported to a centralized treatment plant. In a septic system, the treatment happens on-site, at the property. 

What is a soakaway or French Drain?

The drainfield is an underground system of trenches or pipes that disperse the treated effluent from the septic tank into the surrounding soil for further filtration and purification.

What are the signs of a failing septic system?

Slow draining toilets, gurgling pipes, sewage backups, and unpleasant odours are all potential indicators of a failing system.

What are common causes of septic system problems?

Overuse, improper maintenance, (infrequent pumping), and improper disposal of household chemicals can all lead to problems.

What should I do if I smell sewage?

A strong odour could indicate a problem. It’s best to have the system inspected by a professional. 

What types of substances can be transported in tanks?

Tanks are used to transport a wide variety of liquids and gases, including water, chemicals, and even food-grade products. 

FAQ CATEGORY

WATER TROUGHS

Do I need to clean them?

Water troughs should be cleaned regularly to prevent algae growth and the spread of bacteria and parasites.

How do they operate?

A Float Valve allows the water to fill the trough, the same as a toilet cystern. As the animals drink the trough starts to refill.

Do I need clean water for the water troughs?

Drinking water is essential for our health and well-being, and just as we like taking care of ourselves, we wouldn’t think of drinking dirty water, so neither should our livestock. 

How do you maintain healthy, clean drinking water for your livestock?

Regular cleaning and flushing out of the water trough. With large numbers of bigger livestock, this may need to be done daily.

Why do I need water troughs if I have a big dam

Sometimes if you need to dose animals with medication, you can do this via the water troughs. Whereas water in a dam may have pollutants which needs to tested before allowing livestock to drink. In winter/summer droughts dams become low.

FAQ CATEGORY

PUMPS & COMBO DEALS

What is a variable speed pump, and how does it save energy?

A variable speed pump automatically adjusts its motor speed to match your household’s water demand. This means it only uses the energy required — saving electricity while maintaining steady pressure. Aquavolt’s combo systems with variable speed pumps are both solar-friendly and energy-efficient, making them perfect for reducing costs and promoting sustainable water use.

How do I connect a pump to my Aquavolt water tank combo system?

Aquavolt combo systems are designed for simple plug-and-play setup. The pump connects to the tank using a suction hose kit, while a float valve kit controls the water level. Once the pump outlet is connected to your main water line, you’ll have consistent water pressure throughout your home or business. Optional Big Blue filters can also be added for extra water quality.

Are Aquavolt combo deals compatible with solar power?

Yes, most Aquavolt combo deals are fully compatible with solar power systems. The variable speed pumps in our combos can be powered by solar inverters, offering an efficient and eco-friendly solution for areas with limited electricity supply. This makes them ideal for off-grid, rural, or eco-conscious installations across South Africa.

What comes included in the Aquavolt water tank combo deal?

Every Aquavolt combo deal includes everything you need for a complete water system setup:
✔ A high-quality Aquavolt water tank
✔ A pressure pump (variable or standard model)
✔ A suction hose kit and float valve kit
✔ A base or stand option (if specified)
✔ Free delivery to your door nationwide
Optional extras like UV lights and Big Blue filter systems are available to enhance water purity and performance.

How do I choose the right pump size for my tank and household needs?

Pump size depends on tank capacity, number of outlets, and required pressure. A small home typically suits a 0.75kW pump, while larger households or multi-story buildings may need a 1.1kW or variable speed pump for stronger, more efficient pressure control. Aquavolt’s team can help you select the ideal pump to match your tank size and usage.

FAQ CATEGORY

RAINWATER HARVESTING

What is rainwater harvesting?

Rainwater harvesting is the process of collecting and storing rainwater from rooftops or surfaces for later use. With a Aquavolt® water tank and filtration system, you can store clean, usable water for your garden, household, or business — reducing municipal water costs and supporting sustainability.

Why is rainwater harvesting important in South Africa?

South Africa faces frequent droughts and rising water tariffs. Rainwater harvesting provides a reliable backup water source, helping homeowners and businesses save money and reduce pressure on the national water grid. It’s an eco-friendly solution for long-term water security.

What do I need to set up a rainwater harvesting system?

A complete setup includes:

  • An Aquavolt® water tank

  • A roof or collection surface

  • Gutters and downpipes

  • A leaf catcher or filter system

  • A pump and fittings for water pressure control

Aquavolt® offers combo deals that include everything you need — with free delivery nationwide.

Is rainwater safe to use for household purposes?

Yes, when properly filtered and stored in a Aquavolt® UV-stabilized tank, rainwater is ideal for gardening, cleaning, and even filtered household use. Adding a Big Blue filter system ensures safe, clear water.

How much rainwater can I collect from my roof?

On average, 1mm of rainfall per 1m² of roof area collects 1 litre of water. For example, a 200m² roof can collect up to 200 litres per 1mm of rain. Pairing a large Aquavolt® (like 5,000L or 10,000L) with good rainfall can store thousands of litres for reuse.

Can I connect a rainwater tank to my household plumbing?

Absolutely. Using a pump and float valve kit, you can integrate a Aquavolt® rainwater system with your home’s plumbing. This allows automatic switching between municipal and stored water — saving costs and ensuring constant supply.

Does Aquavolt® offer rainwater harvesting combo deals?

Yes! Aquavolt® provides ready-to-install rainwater harvesting combos that include tanks, pumps, fittings, filters, and hoses — everything needed for a stress-free setup. Plus, you’ll enjoy free delivery across South Africa.

How long does a Aquavolt® water tank last?

Aquavolt® tanks are made from high-grade, UV-resistant materials, designed to last for decades. They are tough enough for South African weather and come with a quality guarantee for long-term reliability.

FAQ CATEGORY

DELIVERY & WARRANTY

Does Aquavolt offer free delivery?

Yes! Aquavolt® offers free delivery across most regions in South Africa. A delivery fee of R150.00 applies to orders below R1,500.00, but all orders above that qualify for free delivery. Our logistics team ensures safe and reliable delivery straight to your door or site.

How long does delivery take after placing an order?

Delivery times vary by region, but most orders are fulfilled within 4–7 working days once payment is confirmed. For custom orders or bulk deliveries, our logistics team will provide an estimated delivery date upon confirmation.

Do you deliver to remote or farm locations?

Absolutely. Aquavolt® delivers to remote, farm, and rural areas across South Africa. Our specialized vehicles and delivery partners are equipped to handle even challenging terrain — ensuring your tank arrives in perfect condition.

What should I do when my tank is delivered?

Please inspect your tank upon delivery to ensure it’s in good condition and matches your order. If you notice any damage or missing components, note it on the delivery slip and contact our customer support team immediately for assistance.

What warranty does Aquavolt® provide?

All Aquavolt® products come with a standard manufacturer’s warranty that covers defects in materials and workmanship. The warranty period varies depending on the tank type — typically ranging from 3 to 10 years. It’s our commitment to long-lasting quality and customer peace of mind.

What is not covered under warranty?

The warranty does not cover damage caused by improper installation, misuse, alterations, or exposure to chemicals not approved for the tank type. For best results, always follow Aquavolt’s installation guidelines and use the tank for its intended purpose.

How can I claim a warranty replacement?

To initiate a warranty claim, please contact Aquavolt®’s customer service with your proof of purchase, tank serial number, and a brief description of the issue. Our support team will guide you through the process and ensure your claim is handled promptly.

What is the warranty policy on Aquavolt pumps?

All Aquavolt pumps come with a carry-in warranty, meaning customers are required to bring the pump to their nearest Aquavolt branch for inspection, repair, or replacement under warranty. This policy ensures that our technical team can properly assess and service your pump using genuine Aquavolt-approved parts.

Our carry-in warranty covers manufacturing defects and mechanical faults under normal use conditions. Please note that damage from incorrect installation, misuse, or water contamination is not covered.

If you experience any issues, contact your nearest Aquavolt branch or our customer support team for assistance on how to process your warranty claim quickly and efficiently.

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