Clear customer information Last Updated: 22 September 2025
AQUAVOLT (“AQUAVOLT”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, products, services and online platforms.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit aquavoltafrica.co.za, submit an enquiry or quotation request, purchase products, communicate with us, or otherwise interact with AQUAVOLT.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. WHO WE ARE
AQUAVOLT is a supplier and manufacturer of rotationally moulded polyethylene products, water-storage solutions and related industrial, agricultural, commercial and residential products.
Company: AQUAVOLT
Website: aquavoltafrica.co.za
Email: info@aquavoltafrica.co.za
Telephone: +27 68 710 3009
Address: 10 Industria St . Upington Northern Cape 8801 South Africa
For privacy-related enquiries, please contact us using the details above.
2. INFORMATION WE COLLECT
Depending on how you interact with our website, we may collect the following information:
Information you provide directly
This may include:
Full name
Company or organisation name
Email address
Telephone number
WhatsApp number
Billing and delivery address
Country, city or region
Product interests
Product quantities
Application or intended use
Delivery requirements
Information contained in quotation requests
Information provided through contact forms
Information submitted when creating an account
Information provided when placing an order
Documents or files you voluntarily upload
Any other information you choose to provide
Please do not submit unnecessary sensitive personal information through our website.
Information collected automatically
When you visit our website, certain technical information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Approximate geographic location
Pages visited
Website interactions
Referral source
Date and time of visits
Technical and diagnostic information
This information may be collected through cookies, analytics tools and similar technologies.
3. HOW WE USE YOUR INFORMATION
We may use personal information to:
Respond to enquiries
Prepare quotations
Process orders and payments
Arrange deliveries
Provide customer support
Communicate about products and services
Process returns or warranty-related requests
Improve our website and services
Understand customer needs and website usage
Maintain website security
Detect and prevent fraud or misuse
Maintain business and transaction records
Comply with applicable legal and regulatory obligations
Where you have provided appropriate consent, we may also use your contact information to send marketing communications about AQUAVOLT products, services, promotions or relevant company information.
You can unsubscribe from marketing communications at any time.
4. QUOTATION AND CONTACT FORMS
If you submit a quotation or contact request, we use the information provided to respond to your request and, where appropriate, prepare and deliver a quotation.
Information submitted through these forms may be accessed by authorised AQUAVOLT employees, representatives, contractors or service providers who require the information to respond to your request.
We do not sell personal information submitted through our quotation or contact forms.
5. ONLINE ORDERS AND PAYMENTS
Where our website provides online purchasing functionality, payment information may be processed by third-party payment providers.
AQUAVOLT may receive transaction-related information necessary to confirm and fulfil an order, but payment card details may be processed directly by the relevant payment provider.
We encourage you to review the privacy policies of any payment provider used when completing a transaction.
6. WHATSAPP AND OTHER COMMUNICATION CHANNELS
If you contact AQUAVOLT through WhatsApp, email, telephone or another communication platform, we may retain the information exchanged with you for customer service, quotation, order-processing and business-record purposes.
Third-party communication platforms operate under their own privacy policies and terms. AQUAVOLT does not control how those platforms independently process information.
7. COOKIES
Our website may use cookies and similar technologies.
Cookies may be used to:
Keep the website functioning correctly
Remember preferences
Improve website performance
Understand how visitors use the website
Measure marketing effectiveness
Improve user experience
Support security and fraud prevention
Where required, we may request consent before using non-essential cookies.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
8. ANALYTICS AND THIRD-PARTY SERVICES
We may use third-party services such as website analytics, advertising, hosting, payment processing, communication, security, maps or social-media tools.
These providers may process certain information on our behalf or independently according to their own privacy policies.
Examples may include:
Website analytics services
Payment providers
Hosting providers
Email services
WhatsApp/Meta services
Google services
Social-media platforms
Security and spam-prevention services
We seek to use reputable providers and take reasonable steps to ensure that personal information is handled appropriately.
9. SHARING PERSONAL INFORMATION
We may share personal information where reasonably necessary with:
Employees and authorised representatives
Service providers
Website and hosting providers
Payment processors
Delivery and logistics providers
IT and security providers
Professional advisers
Government authorities or regulators where legally required
We do not sell or rent your personal information to third parties.
Where third parties process information on our behalf, we take reasonable steps to require appropriate confidentiality and security measures.
10. INTERNATIONAL TRANSFERS
Some service providers used by AQUAVOLT may process or store information outside South Africa.
Where personal information is transferred across borders, AQUAVOLT will take reasonable steps to ensure that the transfer and processing are conducted in accordance with applicable data-protection requirements.
11. HOW WE PROTECT YOUR INFORMATION
We use reasonable technical and organisational safeguards designed to protect personal information against:
Unauthorised access
Loss
Misuse
Alteration
Disclosure
Destruction
Security measures may include access controls, secure hosting, authentication, encryption where appropriate, software updates, backups and monitoring.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
12. HOW LONG WE KEEP INFORMATION
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:
Provide requested services
Complete transactions
Maintain business records
Resolve disputes
Enforce agreements
Meet legal, tax, accounting or regulatory requirements
When information is no longer required, we may securely delete, anonymise or otherwise dispose of it in accordance with our retention procedures and applicable law.
13. YOUR PRIVACY RIGHTS
Subject to applicable law, you may have rights relating to your personal information, including the right to:
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Ask us to update information
Object to certain processing
Request deletion where legally applicable
Withdraw consent where processing is based on consent
Object to direct marketing
Request information about how your personal information is processed
To exercise a privacy right, contact us using the details provided in this Privacy Policy.
We may need to verify your identity before processing certain requests.
14. DIRECT MARKETING
Where permitted by applicable law, AQUAVOLT may contact customers or prospective customers regarding products, services, offers or company updates.
You may unsubscribe from marketing communications at any time by:
Using the unsubscribe option provided in an email;
Contacting us directly; or
Following the instructions provided in the relevant communication.
We will respect applicable opt-out requirements.
15. CHILDREN'S PRIVACY
Our website is intended primarily for businesses, consumers and other customers and is not specifically directed at children.
We do not knowingly collect personal information from children for marketing purposes.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can investigate and take appropriate action.
16. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites, including payment providers, social-media platforms, manufacturers, partners or other external services.
AQUAVOLT is not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any external website before providing personal information.
17. ACCURACY OF INFORMATION
We take reasonable steps to keep personal information accurate and up to date.
If you discover that information we hold about you is incorrect, please contact us so that we can review and update it where appropriate.
18. DATA BREACHES
If AQUAVOLT becomes aware of a security incident involving personal information, we will assess the incident and take reasonable steps to contain, investigate and address it.
Where notification is required under applicable law, we will notify the relevant parties and/or authorities in accordance with the applicable requirements.
19. POPIA
AQUAVOLT aims to process personal information in accordance with applicable South African data-protection requirements, including the Protection of Personal Information Act (POPIA) where applicable.
We seek to collect and process personal information lawfully, fairly and transparently and only for appropriate purposes.
Where applicable, individuals may contact our designated Information Officer regarding personal-information matters.
Information Officer: [INSERT NAME]
Email: [INSERT PRIVACY EMAIL]
Telephone: [INSERT PHONE NUMBER]
20. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices.
The updated version will be published on this page with a revised “Last Updated” date.
We encourage visitors to review this page periodically.
21. CONTACT US
If you have questions about this Privacy Policy, how AQUAVOLT handles personal information, or wish to exercise an applicable privacy right, please contact us:
and residential products.
Company: AQUAVOLT
Website: aquavoltafrica.co.za
Email: info@aquavoltafrica.co.za
Telephone: +27 68 710 3009
Address: 10 Industria St . Upington Northern Cape 8801 South Africa.
We will endeavour to respond to legitimate privacy requests within a reasonable period and in accordance with applicable law.
© 2026 AQUAVOLT. All Rights Reserved.